PRODUCTS

PRODUCTS PURCHASED ONLINE

At Concepto Ink, we take pride in providing quality products and professional services. We want every client to have a positive experience, and this Refund & Exchange Policy explains how refunds, exchanges, cancellations and returns are handled.

Returns & Exchanges

• We accept returns or exchanges where the incorrect product was sent.
• The product arrived damaged or defective.
• The product does not reasonably correspond with its description on our website.
• The product is otherwise eligible for return under applicable South African consumer law.

For change-of-mind returns, products must generally be unused, undamaged and in their original packaging, where applicable. Products that have been opened, used, personalised or altered may not be eligible for a change-of-mind exchange or refund, subject to your rights under applicable law.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and provide your order number, a description of the problem, and clear photographs of the product and packaging.

We will assess the issue and, where appropriate, arrange a replacement, exchange or refund.

REFUNDS

REFUNDS

Where a refund is approved, the refund will normally be made using the same payment method used for the original purchase, where reasonably possible.

Refund processing times may depend on the payment provider or bank and may take several business days to reflect in your account.

Shipping or delivery fees may be treated separately depending on the reason for the return and applicable consumer law.

Nothing in this policy limits any consumer rights that cannot legally be excluded under South African law.

TATTOO BOOKINGS

TATTOO BOOKINGS & DEPOSITS

Tattoo appointments require a booking deposit where specified at the time of booking.

Because tattoo appointments involve reserving the artist's time and preparing for a specific appointment, deposits are generally non-refundable when a client cancels, fails to attend, or repeatedly reschedules, except where a refund is required by law or otherwise agreed by Concepto Ink.

Deposits may be transferred to another appointment where the client provides sufficient notice and the rescheduling conditions communicated at the time of booking are followed.

A deposit is not transferable to another person unless Concepto Ink agrees to the transfer in writing.

APPOINTMENTS

CANCELLATIONS & RESCHEDULING

Please provide at least 48 hours' notice if you need to cancel or reschedule a tattoo or beauty appointment.

Late cancellations, repeated rescheduling and no-shows may result in the loss of the booking deposit and/or require a new deposit before another appointment can be booked.

If Concepto Ink needs to cancel or reschedule your appointment, we will contact you as soon as reasonably possible and provide an alternative appointment or refund the applicable deposit where appropriate.

BEAUTY

BEAUTY SERVICES

Beauty services such as brows, lip treatments, lashes and other treatments are personalised services and therefore cannot simply be "exchanged" after the treatment has been performed.

If you believe that a beauty service was not performed according to the agreed service or that there is a service-related issue, please contact us as soon as possible so that we can assess the matter and determine an appropriate remedy.

Where appropriate, Concepto Ink may offer a correction or touch-up in accordance with the specific treatment's terms.

Any correction or touch-up is subject to the treatment type, healing process and professional assessment.

TATTOOS

TATTOO SERVICES

Tattoo work is custom artwork created specifically for the individual client.

Once a tattoo has been completed, refunds are generally not available simply because the client later changes their mind about the design, placement, size or appearance.

Where a concern relates to the quality or execution of the service, please contact Concepto Ink so that the matter can be assessed.

Tattoo healing varies from person to person, and healing-related changes do not automatically constitute a defect in the service.

AFTERCARE

AFTERCARE

Clients are responsible for following the aftercare instructions provided by Concepto Ink.

Issues resulting from failure to follow aftercare instructions, picking or scratching the tattoo, exposure to contamination, excessive sun exposure, swimming during the recommended healing period, or other improper aftercare may affect eligibility for a complimentary correction or touch-up.

REQUESTS

HOW TO REQUEST A REFUND OR EXCHANGE

Please contact us through the contact details provided on our website and include:

• Full name
• Order number or booking reference
• Date of purchase/appointment
• Reason for the request
• Photographs or other supporting information, where applicable

Please do not send products back without first contacting us and receiving return instructions.

LEGAL

LEGAL RIGHTS

This policy is intended to operate alongside, and not replace, your rights under the Consumer Protection Act 68 of 2008 and other applicable South African law.

Where applicable law provides a consumer with a right to return goods, obtain a repair, replacement or refund, those rights will apply.

For defective goods, the Consumer Protection Act provides an implied warranty of quality and, subject to the Act's requirements, allows qualifying goods to be returned within six months of delivery.

Concepto Ink reserves the right to assess each refund, return, exchange or service complaint on its individual circumstances, subject always to applicable South African law.

PRODUCTS

PRODUCTS PURCHASED ONLINE

At Concepto Ink, we take pride in providing quality products and professional services. We want every client to have a positive experience, and this Refund & Exchange Policy explains how refunds, exchanges, cancellations and returns are handled.

Returns & Exchanges

• We accept returns or exchanges where the incorrect product was sent.
• The product arrived damaged or defective.
• The product does not reasonably correspond with its description on our website.
• The product is otherwise eligible for return under applicable South African consumer law.

For change-of-mind returns, products must generally be unused, undamaged and in their original packaging, where applicable. Products that have been opened, used, personalised or altered may not be eligible for a change-of-mind exchange or refund, subject to your rights under applicable law.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and provide your order number, a description of the problem, and clear photographs of the product and packaging.

We will assess the issue and, where appropriate, arrange a replacement, exchange or refund.

REFUNDS

REFUNDS

Where a refund is approved, the refund will normally be made using the same payment method used for the original purchase, where reasonably possible.

Refund processing times may depend on the payment provider or bank and may take several business days to reflect in your account.

Shipping or delivery fees may be treated separately depending on the reason for the return and applicable consumer law.

Nothing in this policy limits any consumer rights that cannot legally be excluded under South African law.

TATTOO BOOKINGS

TATTOO BOOKINGS & DEPOSITS

Tattoo appointments require a booking deposit where specified at the time of booking.

Because tattoo appointments involve reserving the artist's time and preparing for a specific appointment, deposits are generally non-refundable when a client cancels, fails to attend, or repeatedly reschedules, except where a refund is required by law or otherwise agreed by Concepto Ink.

Deposits may be transferred to another appointment where the client provides sufficient notice and the rescheduling conditions communicated at the time of booking are followed.

A deposit is not transferable to another person unless Concepto Ink agrees to the transfer in writing.

APPOINTMENTS

CANCELLATIONS & RESCHEDULING

Please provide at least 48 hours' notice if you need to cancel or reschedule a tattoo or beauty appointment.

Late cancellations, repeated rescheduling and no-shows may result in the loss of the booking deposit and/or require a new deposit before another appointment can be booked.

If Concepto Ink needs to cancel or reschedule your appointment, we will contact you as soon as reasonably possible and provide an alternative appointment or refund the applicable deposit where appropriate.

BEAUTY

BEAUTY SERVICES

Beauty services such as brows, lip treatments, lashes and other treatments are personalised services and therefore cannot simply be "exchanged" after the treatment has been performed.

If you believe that a beauty service was not performed according to the agreed service or that there is a service-related issue, please contact us as soon as possible so that we can assess the matter and determine an appropriate remedy.

Where appropriate, Concepto Ink may offer a correction or touch-up in accordance with the specific treatment's terms.

Any correction or touch-up is subject to the treatment type, healing process and professional assessment.

TATTOOS

TATTOO SERVICES

Tattoo work is custom artwork created specifically for the individual client.

Once a tattoo has been completed, refunds are generally not available simply because the client later changes their mind about the design, placement, size or appearance.

Where a concern relates to the quality or execution of the service, please contact Concepto Ink so that the matter can be assessed.

Tattoo healing varies from person to person, and healing-related changes do not automatically constitute a defect in the service.

AFTERCARE

AFTERCARE

Clients are responsible for following the aftercare instructions provided by Concepto Ink.

Issues resulting from failure to follow aftercare instructions, picking or scratching the tattoo, exposure to contamination, excessive sun exposure, swimming during the recommended healing period, or other improper aftercare may affect eligibility for a complimentary correction or touch-up.

REQUESTS

HOW TO REQUEST A REFUND OR EXCHANGE

Please contact us through the contact details provided on our website and include:

• Full name
• Order number or booking reference
• Date of purchase/appointment
• Reason for the request
• Photographs or other supporting information, where applicable

Please do not send products back without first contacting us and receiving return instructions.

LEGAL

LEGAL RIGHTS

This policy is intended to operate alongside, and not replace, your rights under the Consumer Protection Act 68 of 2008 and other applicable South African law.

Where applicable law provides a consumer with a right to return goods, obtain a repair, replacement or refund, those rights will apply.

For defective goods, the Consumer Protection Act provides an implied warranty of quality and, subject to the Act's requirements, allows qualifying goods to be returned within six months of delivery.

Concepto Ink reserves the right to assess each refund, return, exchange or service complaint on its individual circumstances, subject always to applicable South African law.